06/02 Rupesh Singh
Operations Head at ConfirmTkt

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Confirmtkt - Executive - Customer Support - Inbound/Outbound Process (0-1 yrs)

Bangalore Job Code: 62364

Responsibilities : 

- Handle inbound/outbound voice calls and handle the end to end email support.

- Respond promptly to customer inquiries /Blog/reviews.

- Provide accurate, valid and complete information by using the right methods.

- Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Obtain and evaluate all relevant information to handle Bus/Train booking inquiries.

- Build a sustainable relationship of trust through open and interactive communication.

- Follow communication procedures, guidelines, and policies.

- Communicate and coordinate with internal departments.

- Identify and assess customers- needs to achieve satisfaction.

- Take the extra mile to engage customers.

Requirements : 

- Excellent communication & writing skills are mandatory.

- Domestic inbound and outbound process experience.

- Proven customer support experience.

- Strong phone contact handling skills and active listening.

- Customer orientation and ability to adapt/respond to different types of characters.

- Ability to multi-task, priorities, and manage time effectively.

- Languages : English, Hindi & any of ( Tamil, Telugu ).

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