Operation Executive at Commutec
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Commutec - Customer Executive Role (0-2 yrs)
- Create business relationships with B2B clients.
- Handle escalations, customer communications, and inquiries.
- Respond quickly to client's concerns and grievances
- Enhance quality metrics and client support
- Daily oversee the customer service team and create improvement initiatives.
- Prioritize customer satisfaction and provide reports on clients' queries and solutions.
- Determine the needs and desires of your clients.
- provide clients with outstanding service.
- Get input from clients to make sure they are satisfied with the services provided.
- To provide prompt services, organize with internal functional units, and do follow-ups.
- As assigned by management, handle additional job responsibilities
