12/08 Rajeev Narang
CEO at SimplyPeople India

Views:86 Applications:34 Rec. Actions:Recruiter Actions:7

Community Manager/Lead - EdTech/eLearning (2-4 yrs)

Bangalore Job Code: 86593

Community Manager/Lead - EdTech/eLearning


Required for our good reputed client in EdTech /e-Learning Space (higher Education) based out of Bangalore

If you love a challenge, and truly want to make a difference in the world, read on!

As a Community Manager, you will coordinate between e-Learning students, services and product teams, and Mentors to ensure student success. You will work within our Community Team to scale the student community to ensure high engagement, satisfaction, and success rates for our online degree Learning programs. You will organize in-person and online events, spearhead programs to boost activity in our community and our classroom, and strategize about how to best facilitate our students helping one another. If you are solution-driven, people-focused, and looking for an opportunity to make an impact, we are looking for you.

Responsibilities :

- Be a strong advocate for students and the company vision

- Develop and manage all aspects of community relationships with students and course mentors and serve as the main point of contact

- Engage the community of students in online community platforms and in online and in-person events that will benefit their learning

- Strategize about how to grow communities to meet students- needs, in accordance with a deep understanding of their backgrounds, goals, and degree experience

- Communicate project developments and draft strategic recommendations on a regular basis

- Collaborate with product and learning experts to iterate on our student experience to improve engagement and progress

- Execute campaigns, projects and deliver results within scope, time and budget, and react quickly to changing student needs

- Possess in-depth knowledge of a program's logistics and content

Requirements :

- 2-4 years of experience in Community, ideally related to EdTech, traditional education, or professional training

- Stellar writing and communication skills

- A people's person with outstanding communication skills and empathy

- Ability to work efficiently, independently, and in collaboration with other teams

- Flexibility in using or learning to use different methods for tracking and conveying information, such as Slack, Zendesk, forums, chat programs, and email marketing software

- Experience with live streams and in person events

- Excellent organizational skills and ability to meet deadlines

- Ability to show clear engagement data for community channels

- A strong team player who enjoys collaborating, asking for help when necessary, and getting things done without an ego

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