09/09 Deeksha V
HR Recruiter at StarTrails Consulting Pvt Ltd

Views:76 Applications:32 Rec. Actions:Recruiter Actions:19

Community Manager - Coworking Space (2-3 yrs)

Delhi Job Code: 90145


- Manage all building operations and communicate, to ensure highest level of member satisfaction.

- Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walk-through.

- Solve member-related issues.

- Meet with members to resolve issues, process member terminations and other issues of complexity.

- Oversee events - member appreciation, and lead generating and sales-related events.

- Proactively gather data on members- business objectives and identify both ABL and member services that could help members achieve their objectives.

- Seek opportunities to engage members to discover and discuss members- objectives, i.e. using member service request as an opportunity to learn more about member, member's business and any other needs member may have.

- Design and implement rules, guidelines and best practices for the community to optimize member experience.

- Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.

- Explain ABL policies and procedures to members, including but not limited to: membership agreement and billing procedures.

- Building Management, Business Development & Personnel Management.

- Take responsibility for sales and community dynamics.

- Conduct tours to work towards and maintain 100% building occupancy when Community Leads are unavailable.

- Lead tours for VIPs, i.e. guests of ABL.

Qualifications : 

- College graduate with a four-year degree. Preferred: Hotel management

- Customer service and sales experience required.

- Must have strong verbal and written communication skills.

- Cold-outreach experience a plus.

- Understanding and experience managing a team.

- Organizational and multitasking skills.

- Passion and understanding for entrepreneurial communities.

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