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05/03 Pinu Patel
HR at AR Consultant

Views:19 Applications:7 Rec. Actions:Recruiter Actions:5

Community Manager - Animation Business (4-8 yrs)

Bangalore Job Code: 149904

Hiring Community Manager

Location : Bangalore (WFH for 2 months later from office)

Experince : Required : 4+ years

CTC : upto 8 Lpa

ROLES & RESPONSIBILITIES :

- Execute game-specific strategic support plans that improve the player experience and align with Player Support and Game Studio objectives.

- Engage with players via our App pages by posting interesting and thoughtful content. Keeping players informed about updates and improvements.

- Tactical application of best practices and applicable learnings to improve the player experience.

- Influence game development and product implementation through studio engagement and feedback. From a player support perspective,contribute and provide key insights and feedback for playtests, spec reviews, bug triage, and other studio meetings.

- Weekly analysis and reporting of game issues, including in-depth analysis of player feedback, customer satisfaction surveys, and suggested game improvements.

- Identification and escalation of emerging/trending game bugs and coordination with Game Teams for expedited resolutions and communication plans.

- Maximize player delight and assist team in solving issues in a way that balances the needs of the consumer and the business.

- Reporting on process improvements, team performance, and development opportunities.

- Knowledge of your supported games- core game play mechanics,features and functions, admin tools, and game release process. Stay up to date on all new releases and features and keep a pulse on player pain points and satisfaction.

- Be an advocate and an authority in the games your team is supporting and act as a point of contact for your team in game related and process questions.

- Ensure a healthy, motivated and positive team environment, addressing issues and providing feedback where necessary in a timely manner.

- Please note, we are seeking someone who is able to work flexible hours to support critical game issues and outages.

REQUIREMENTS :

- Quickly adapts to a dynamic, fast paced environment

- Excellent English verbal and written communication skills

- Experience leading and executing projects

- Able to conduct analysis of statistical information

Interested Candidates may send their resumes or may call on 8668949552

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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