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08/04 Shreya
Recruitment Consultant at Blewminds

Views:76 Applications:47 Rec. Actions:Recruiter Actions:8

Community Manager - Advertising Firm (3-8 yrs)

Bangalore Job Code: 154635

About the role :

- We are looking for a Community Manager who will be responsible for building & nurturing communities across various platforms.

- In addition, he/she will also lead efforts for creating and maintaining a positive reputation for the brand online.

Individual contribution 60% :

- Understand the brand and the different stakeholders involved. Identify the platforms we should target for specific audiences and objectives.

- Evolve the strategy and approach for each platform, aimed towards building and nurturing strong communities.

- Be the teams go-to person for the latest trends and best practices, and use these to further brand conversations.

- Track competition, share insights and derive inspiration to manage the community better.

- Ideate and implement proactive ways to create positive word-of-mouth and improve the brands reputation online.

Project Management 40% : 

- Plan and execute all the initiatives in collaboration with internal creative teams and/or external agencies.

- Lead internal and external partners for content creation and promotion

- Be the point of contact for all external parties in the domain - agencies, vendors, media, etc.

- Establish and implement ORM standard practices - SLAs to monitor and manage comments, reviews, queries and complaints that appear on different interfaces - social media, app, email, third party review tools, etc.

Desired Skills and Experience:

- 4- 6 yrs. of social media/community management experience with an agency/ digital-first brand.

- Ability to draw out consumer insights from TG's behavior on social media, and convert them into actionable platform-specific communication strategy.

- Understanding of the social media landscape, and its application for brands

- Very strong written and verbal communication skills

- Creative thinking

- Problem-solving mind-set

- A prolific user of at least two social media platforms

Qualifications :

- Minimum Qualification: Graduate. MBA or equivalent preferred.

- Field of study: Marketing, Mass communication

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