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26/05 HR
HR at

Views:27 Applications:23 Rec. Actions:Recruiter Actions:16

Community Manager (1-4 yrs)

Gurgaon/Gurugram Job Code: 274804

Roles and Responsibilities:

- Identify advocates by assessing regular consumers, employee and dealer advocates through an interest-based survey and onboarding the relevant ones.

- Conduct periodic trainings. Ability to identify and track relevant community metrics.

- Advocacy playbook and orientation for the new advocates being brought onboard to grow the pool of advocates.

- Prepare consolidated reporting and manage the advocates. Leading the design and development of various learning and development frameworks/programs

- Ensuring we are collecting data about the effectiveness of our programs and using that data to distill insights which drive change and growth in our training plans.

- Leading implementation of the program and ensure all "always-on" development programs are delivered flawlessly.

- Provide proactive suggestions and recommendations to create an engaging community.

A bit about your skills and experience :

- Upto 2 years' experience in a community management and advocacy role. Proven work experience as a community manager. Experience of working in a client-facing role [internal or external stakeholders]

- Experience launching community initiatives (e.g., building an online community, launching an ambassador program, creating an event series, and writing an email newsletter)

- Excellent verbal and management communication skills

- Hands on experience with social media management for brands

- Ability to interpret social media traffic and online customer engagement metrics.

- Knowledge of online marketing and marketing channels

- Attention to detail and ability to multitask.

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