Community Associate - Brand Management (0-2 yrs)
Community Associate
What are we looking for?
- Believers: Wars are not won by mercenaries but by true believers. Believers who walk the talk
- Insatiable curiosity: You keep a learner's mindset. Undeterred by past credentials, you are perennially willing to grow as a person and professional
- Obsession for great products: You understand the difference between good and great products. You are obsessed with building great things and never settle.
- Problem solvers: You understand people. You understand problem-solving. You know how and when to marry the two
Responsibilities :
- Be responsible for providing end-to-end support to the users
- Managing all the queries and user escalations over mail, call, and social media platforms
- Conducting in-depth research to capture the core user problems
- Work with internal departments to meet users needs
- Identify and assess user needs to achieve satisfaction
- Address user queries by identifying their needs and providing complete and accurate solutions
- Go the extra mile to engage users
- Should have some knowledge in at least one of the following - Cricket, Football, Any other sports, crypto, Finance, Trading
Required Competencies :
- Bachelor's degree
- Experience - 6 months to 2 years in customer service and complaints handling
- Strong Communication skills
- Can work from the office as and when required - Gurgaon
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
