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12/10 Isha Sharma
HR at Collegedunia

Views:257 Applications:87 Rec. Actions:Recruiter Actions:24

Collegedunia - Client Servicing Role (1-2 yrs)

Gurgaon/Gurugram Job Code: 132383

Job Responsibilities:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.

- Creating a positive onboarding experience for new clients.

- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

- Maintaining an accurate record of all existing and potential clients.

- Responding to client inquiries in a timely and professional manner.

- Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings

- Ensure timely receivables and cash flow from clients

- Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.

- Prepare timely team and client updates on all stages of project processes;

The ideal candidate must :

- Have experience of min 1 year in the same field, otherwise a fresher who fulfill following needs.

- Have excellent verbal, written communication and presentation skills.

- Have a willingness to be flexible: Works beyond what is described in the job description.

- Understand the market and competitor activities.

- Be able to seek out the appropriate contact in a targeted organization

- Respect handling complaints

- Ability to deliver results under pressure.

- Have experience in project management

- Be able to multitask and work under strict deadlines

- Be able to work efficiently under minimal supervision

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