Deputy Manager at Collegedekho.com
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CollegeDekho - Senior Manager - Telesales/Outbound Process (8-12 yrs)
Senior Manager Outbound Process
- Ensuring team hiring to ensure budgeted numbers
- To manage the Deputy manager, Team leaders and Counsellors
- Maintaining regular connects to ensure overcoming day-to-day challenges
- Due training hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development)
- Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity
- Responsible for evaluating Centre s performance with key metrics (attempts / talk time / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage
- Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency
- Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.
Knowledge Skills :
- Hands on experience in building handling large team (50+Team size)
- Expertise in outbound process team handling(telesales, telemarketing, education industry)
- Build Rapport with team via consultative sales approach
- Strong listening, questioning and networking skills.
- Report management / analysis / alignment skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
