Coporate Outreach at Coding Ninjas
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Coding Ninjas - Student Counselor/Relationship Manager (1-2 yrs)
Roles & Responsibilities:
- The student counsellor is required to help students resolve their queries and ensure the learning experience is hassle free. He / She should be patient, empathetic, and communicative.
- Needs to maintain documentation of all queries, coordinate with internal teams for the queries and ensure that they are resolved in time.
- Needs to manage on-boarding of students. Ensure that students have access to required courses.
- Needs to build and maintain relationships with the student, understanding what they need to achieve their learning goals.
- Needs to ensure that the feedback cycle of students is maintained and take actions based on the feedback.
- Create and maintain trackers: track the student's performance on a regular basis. Guide the students to complete their schedules within a specified time frame.
- The student counselor will be required to communicate on a regular basis with customers via calls, messages, Slack, and email.
Skills and Qualifications:
- Education: Bachelor's degree.
- Excellent communication and Interpersonal Skills
- Excellent skills in MS Office, Documentation, Advanced Excel eg. VLookUp.
- Customer Satisfaction Focus: Ability to listen and active problem-solving skills
- Multi-tasking
- Project management: Remarkable detail orientation for making accurate trackers
- Database management: Quick query response and resolution.
- Competent time management skills
- Self-motivated
Further details :
This role will have 6 days working.
There will be two interview rounds as part of the selection process.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
