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13/10 Ajay Modani
Advisor at Codevidhya

Views:34 Applications:14 Rec. Actions:Recruiter Actions:10

Codevidhya - Associate - Customer Success & Relationship Management (0-4 yrs)

Bangalore Job Code: 180857

Codevidhya is an Edtech company that aims to facilitate young minds into the coding world. Our integral vision as an organization is to help kids learn, adapt and conquer the demanding future of 21st-century skills. We provide a knowledgeable yet fun-filled platform for young coders to ace and master the skill of coding. The team parallelly works to nurture skill development as regards creative thinking, critical thinking, problem-solving ability, and much more.Our well-thought-out curriculum keeps in mind the important aspect of brain development thus motivating children to not only understand coding but also fall in love with its concept and creation.

Join the Global Coding Movement and Code-To-Decode your future.

Responsibility:

1. Managing end to end responsibility once the customer has booked & building good customer relationship with them

2. Implementing all the process so that customer has a smooth experience throughout

3. Analysing the need of the customer to offer him other courses which are helpful to enhance their skill

4. Ensuring that timely feedbacks are taken & registered so that relevant team can take action to upgrade the system

5. Take a customer focus approach to handle any customer queries/grievances & provide resolution.

6. New Customer Acquisition by motivating the existing customer to refer to their friends & family.

7. Provide support to all stakeholders in the system viz Teacher, parent, student etc.

8. Ensuring high customer satisfaction score for building long lasting customer relations.

Skill Required:

1. Graduate with 1 -2 year of experience in a Customer Service.

2. People person should have good interpersonal skills

3. Good communication skills oral & verbal required

4. Basic understanding of MS Office & email skills.

5. Flexible with work timings & can take shifts as required.

6. Ability to handle critical situation with politeness & patience.

7. Self motivated to learn & adapt to new processes.

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