- Please Note candidates from Automobile Manufacturing Industry can only apply for this role.

You'll be our : Retail Sales Coach

You'll be based at : IBC Knowledge Park, Bengaluru

You'll be Aligned with : Training Manager

You'll be A member of : Ownership Management

What will I be doing ?

- Execute on the OJT training plan for new joiners in the Service Delivery team.

- Acting as a consultant to salespeople and providing helpful advice on coping with job-related challenge

- Collect and share feedback on the OJT training plan with leaders and other CX trainers

- Ensure the application of skills learnt during NHT and provide hands on training to our Product Specialists at our Retail Partner Location

- Process & SOP adherence

- Ensure all Product Specialists adhere to defined processes with regards to operations, FAME, Customer engagement & DMS

- Lead by example on Pitch, Objection handling & Conversion at the Retail Partner locations

- Initiate the daily huddle model

- Responsible for ensuring Ideal customer experience by each team member.

- Adhere to the OJT schedule and report the feedback with a CAPA

- Recognize Top Performers and share best practices.

- Identify training gaps and bridge through enhanced content for future batches

What kind of experience & skills do I need for this role ?

- 1 year of experience in handling customers at Retail

- Should be proficient in understanding the/Sales Process

- At least 6 months of experience in classroom training delivery

- Excellent English communication, presentation, and facilitation skills

- Knowledge of tools such as Google Suites, CRM and DMS

- Excellent communication skills in English and one local language/ Hindi.

- This will be traveling job

Some attributes that you bring to this role?

- Must be a self-starter, well-organized, and able to manage multiple priorities with competing deadlines.

- Highly organized, detail-oriented, patient & action-oriented

- Strong skills in relationship building and interacting with people

- An ability to pursue goals, take action, and multitask changing priorities

What should I have graduated in?

- Any Graduation