Senior Recruitment Specialist at Rekrut India Pvt Ltd
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Cluster Manager - Sales - Furniture Retail Business (3-8 yrs)
Cluster Manager- Retail
- Opening of Cluster Manager role with one of renowned furniture retail company.
Primary performance indicators :
- Cluster / Region Revenue
- Growth in Revenue
- Operational Expenditure
- Shrinkage
- Customer Satisfaction levels
- Team Engagement levels
- Expansion and NSO
Role will include :
- Hold accountability for Cluster target achievement and P&L responsibility
- Monitor the operations efficiency at the store through Store Managers
- Have a pulse on customer experience, escalations, revenue, and people related issues by personally visiting all stores in rotation
- Ideate, execute and continuously work towards making the product presentation and service experience better for our customers to ensure that all the stores consistently exude our brand experience
- Track and analyze Stores and Team members performances daily and execute measures to enhance performance
- Includes driving training initiatives with the L&D team, individual coaching and mentoring
- Analyze sales data by category, geography, store, market etc to identify trends and value add in product merchandising of the Cluster
- Take up projects from time to time as required, to contribute towards building the processes and enhancing growth of Retail at the org level
- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements
- Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed
- Engage and motivate the team members towards target achievement, customer centricity and better performance, utilizing existing Engagement and R&R platforms of the org and work towards building a motivated team at all stores
- Requires working for 6 days a week
Desired Skills and Functional Experience :
- Retail Area / Cluster management, People management and Customer Interaction experience is mandatory
- Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly