Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
27/07 Deepanti Singh
Senior Recruitment Specialist at Rekrut India Pvt Ltd

Views:88 Applications:33 Rec. Actions:Recruiter Actions:7

Cluster Manager - Sales - Furniture Retail Business (3-8 yrs)

Ahmedabad/Bangalore/Mumbai Job Code: 225412

Cluster Manager- Retail

- Opening of Cluster Manager role with one of renowned furniture retail company.

Primary performance indicators :

- Cluster / Region Revenue

- Growth in Revenue

- Operational Expenditure

- Shrinkage

- Customer Satisfaction levels

- Team Engagement levels

- Expansion and NSO

Role will include :

- Hold accountability for Cluster target achievement and P&L responsibility

- Monitor the operations efficiency at the store through Store Managers

- Have a pulse on customer experience, escalations, revenue, and people related issues by personally visiting all stores in rotation

- Ideate, execute and continuously work towards making the product presentation and service experience better for our customers to ensure that all the stores consistently exude our brand experience

- Track and analyze Stores and Team members performances daily and execute measures to enhance performance

- Includes driving training initiatives with the L&D team, individual coaching and mentoring

- Analyze sales data by category, geography, store, market etc to identify trends and value add in product merchandising of the Cluster

- Take up projects from time to time as required, to contribute towards building the processes and enhancing growth of Retail at the org level

- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements

- Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed

- Engage and motivate the team members towards target achievement, customer centricity and better performance, utilizing existing Engagement and R&R platforms of the org and work towards building a motivated team at all stores

- Requires working for 6 days a week

Desired Skills and Functional Experience :

- Retail Area / Cluster management, People management and Customer Interaction experience is mandatory

- Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.