Cluster Manager- Retail

- Opening of Cluster Manager role with one of renowned furniture retail company.

Primary performance indicators :

- Cluster / Region Revenue

- Growth in Revenue

- Operational Expenditure

- Shrinkage

- Customer Satisfaction levels

- Team Engagement levels

- Expansion and NSO

Role will include :

- Hold accountability for Cluster target achievement and P&L responsibility

- Monitor the operations efficiency at the store through Store Managers

- Have a pulse on customer experience, escalations, revenue, and people related issues by personally visiting all stores in rotation

- Ideate, execute and continuously work towards making the product presentation and service experience better for our customers to ensure that all the stores consistently exude our brand experience

- Track and analyze Stores and Team members performances daily and execute measures to enhance performance

- Includes driving training initiatives with the L&D team, individual coaching and mentoring

- Analyze sales data by category, geography, store, market etc to identify trends and value add in product merchandising of the Cluster

- Take up projects from time to time as required, to contribute towards building the processes and enhancing growth of Retail at the org level

- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements

- Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed

- Engage and motivate the team members towards target achievement, customer centricity and better performance, utilizing existing Engagement and R&R platforms of the org and work towards building a motivated team at all stores

- Requires working for 6 days a week

Desired Skills and Functional Experience :

- Retail Area / Cluster management, People management and Customer Interaction experience is mandatory

- Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly