- Leading Retail Firm

Experience : 8+ Years

Location : Madurai

- Monday to Saturday (WFO)

- 2nd and 4th Saturdays off

Timings : 9 am to 6 pm

Job Title : Cluster Manager

Department : Retail sales

Location : Madurai, Coimbatore Tamilnadu

Reports To : Regional Business Head/Retail Head

Summary :

- The Cluster Manager for Retail will be responsible for overseeing the operations of multiple retail stores within a designated cluster. This role involves managing store managers, driving sales performance, ensuring excellent customer service, and maintaining operational standards. The Cluster Manager will also play a pivotal role in implementing corporate strategies and fostering a culture of continuous improvement.

Key Responsibilities :

1. Sales Leadership :

- Lead, mentor, and motivate a team of sales representatives to meet and exceed sales targets.

- Develop and implement effective sales strategies to drive revenue growth within the assigned area.

- Conduct regular performance reviews and provide constructive feedback to team members.

2. Market Analysis and Strategy :

- Conduct market research to identify new business opportunities and stay updated on industry trends.

- Analyze sales data and customer feedback to adjust strategies and tactics accordingly.

- Collaborate with cross-functional teams to develop pricing and promotional strategies.

3. Team Development :

- Provide ongoing training and development opportunities for the sales team.

- Foster a culture of continuous learning and improvement within the team.

4. Reporting and Analysis :

- Prepare and submit regular sales reports, forecasts, and budgets to the Retail Head/Regional Business Head.

- Analyze sales data to identify trends, opportunities, and areas for improvement.

5. Customer Relationship Management :

- Build and maintain strong relationships with customers to understand their needs and preferences.

- Address customer concerns and resolve issues in a timely and satisfactory manner.

6. Compliance and Documentation :

- Ensure adherence to company policies, procedures, and compliance standards.

- Maintain accurate records of sales activities, contracts, and customer interactions.

Qualifications :

- Any Bachelor's degree

- Proven work experience in similar role.

- Strong understanding of sales techniques, strategies, and best practices.

- Excellent communication, negotiation, and interpersonal skills.

- Proficiency in CRM software and Microsoft Office Suite.

- Ability to travel within the designated area as needed.

- Technically Strong in Mobile /Consumer Durable knowledge, Retail Sales of Electrical/ Electronic gadgets is preferred

- Preferably having a good knowledge on iOS/Apple Products.

- Good Communication Skills.

Benefits :

- Competitive salary and performance-based bonuses

- Health insurance

- Paid time off and holidays

- Opportunities for professional development and growth

Interested candidates may send in their resume mentioning current CTC, expected CTC and notice period.