CBM - CC Key Deliverables : 

- Develop & execute Cluster-level Strategy along with RBH for increasing Vehicle Reporting of the SCV Range of vehicles.

- Ensure the topmost level of Customer Satisfaction through increased quality of customer handling at Dealerships.

- Liaison with Technical Cell for all the escalated concerns.

- Increase dealers profitability through various service schemes.

- Project the service activities, initiatives taken in the area office in the organization for cross-fertilization of ideas.

- Guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.

- Ensure coordination at the back end for the availability of Spares, establish system and processes to reduce turn-around time.

- Provide feedback on competition new service schemes launched to the RBH.

- To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues.

- Conducting service audits periodically as per the company norms.

- Product training of the dealer, workshop manager & service mechanics.

Knowledge : 

Relevant Education Qualifications : BE/B.Tech + MBA

Relevant Experience : He must have 6-10 years of experience in Auto Industry (Preferably in Customer Care).

Products, Customer Profiles & Service Processes : He must have a very good understanding of Products & their Right Applications, Customer profiles their requirements & operating economics, end-to-end processes in Service and understanding of troubleshooting of Automobile Products.

Strategic Levers : He must have a very good understanding of Strategic Levers of his cluster to develop Business Growth Strategies.

KYCKnow Your Customer : He must know his Dealer Principals (DPs) & Dealer-GMs - Service inside out & personally. And through his actions, he must display his care/concern for them.

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