JOB SUMMARY :

- Manage team of Authorized Verifier(s) and Telesales relationship managers on the roles of partner bank, deployed in partner Tele calling centers

- Ensure Annualized Operating Plans are met on a monthly basis for the assigned Tele-channel unit

- Train, coach, mentor the Authorized Verifiers and Telesales Relationship Managers provide training on the floor as per the requirement

- Relationship management with all key stake holders at the partner level and internally across business functions to maximize business outcomes

- Driving Sales & Quality metrics across outlined parameters

KEY RESPONSIBILITIES :

Daily Floor Management & Business Outcomes :

- Be in charge of running and managing the team daily, driving expected business outcomes from the allocated Telesales center

- Understand all organizations products, services, procedures and guidelines and communicate same to all team members

Team management :

- Responsible to recruit, onboard authorized verifiers on timely basis

- Coach, inspire and motivate allocated Authorized Verifiers and Telesales Relationship Managers for the allocated centre

Training & Quality :

- Train, coach, mentor Telesales relationship managers, Authorized Verifiers of the partner relationship on MBHI products, processes, guidelines including soft skills to drive sales of Health Insurance solutions

- Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)

- Keep up with the trends and happenings in the industry and ensuring adherence to industry standards

- Good understanding of the market dynamics in the respective sector

Relationship & Stakeholder management :

- Create and manage strong relationship with supervisory chain with concern key stakeholders in partner bank

- Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc)

- Prepare, submit, monitor, track daily sales MIS & Reports - Drive expected business outcomes for the Telesales centre - productivity, average ticket size, no. of policies

- Drive productivity of AVs of getting optimum calls/ Leads and optimum Lead conversion

- Attrition for the team

- Conducting coaching and training, drive motivation and engagement within the team

- Control the Loss ratio of the unit by ensuring product mix in line to Organization objectives

- Driving sales quality through controlling cancellations/ endorsements

Key Relationships :

- Interdepartmental coordination with Underwriting/ Operations/ Finance teams

- Bank tele set up key stakeholders including National Head, Unit Head, Team leader & RMs

- Policyholders and prospective customers

Call : 8010115252

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