HR Executive at Club Oxygen
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Club Oxygen - Manager - Client Relationship Management (5-7 yrs)
Job Description:
- Team Handling experience
- Handle escalation and set process flow for the team to follow and track with visible reports
- Excel and PPT skills required to present to management CRM dashboard and key business indicator
- Build customer relationships with Existing Members
- Manage customer communication both - Oral & Written
- Resolve customer issues within TAT
- Improve customer care by giving better service to the members
- Graduate / Post graduate from a renowned university.
- Collaborate with internal teams (e.g., sales, Managers, senior managers) to address customers' needs
- Communicating with customers to ensure a positive experience with the company's services.
- Expand customer base by guiding team members towards upselling and thereby impacting revenue generation
- Experience is min 5-7 years
Required Skills :
- Qualification: Graduate / Post Graduate
- Communication Oral / Written
- Customer service
- Problem-Solving
- Negotiation
- Time management
- Target Oriented
CTC - 5 lacs to 8 lacs
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