11/07 Vinod
Co-Founder at Cloudpoint Technologies

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Cloudpoint - Customer Care Executive - Product Support - Home Automation Products (2-3 yrs)

Noida Job Code: 82456

Cloudpoint is looking for Customer Care Executives at its Noida Center who have experience in product support in IOT, Alexa / Google Home/ Home automation Products. Additional Experience in Servers, Storage, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices will be added advantage.

- A positive attitude takes complete ownership of customer issue and ability to solve customer's concern.

- Good command over English and Hindi (written, comprehension and verbal).

- Excellent comprehension skills & ability to understand customers concerns.

- Ability to translate technical information/instructions into a simple language that would ensure seamless troubleshooting.

- Good listening skills, demonstrate empathy, Willingness to learn.

- Experience to serve customer across various touch points.

- Aware of the latest trends and developments in the technology industry.

- Coordinate between various stakeholders e.g. Client, Service Engineers, Logistics partners, and Warehouse.

Minimum Qualifications :

- Graduate with minimum 2 years of Technical Experience.

- Should be able to join at short notice.

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