Co-Founder at Cloudpoint Technologies
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Cloudpoint - Customer Care Executive - Product Support - Home Automation Products (2-3 yrs)
Cloudpoint is looking for Customer Care Executives at its Noida Center who have experience in product support in IOT, Alexa / Google Home/ Home automation Products. Additional Experience in Servers, Storage, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices will be added advantage.
- A positive attitude takes complete ownership of customer issue and ability to solve customer's concern.
- Good command over English and Hindi (written, comprehension and verbal).
- Excellent comprehension skills & ability to understand customers concerns.
- Ability to translate technical information/instructions into a simple language that would ensure seamless troubleshooting.
- Good listening skills, demonstrate empathy, Willingness to learn.
- Experience to serve customer across various touch points.
- Aware of the latest trends and developments in the technology industry.
- Coordinate between various stakeholders e.g. Client, Service Engineers, Logistics partners, and Warehouse.
Minimum Qualifications :
- Graduate with minimum 2 years of Technical Experience.
- Should be able to join at short notice.