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11/11 Kajal
Recruiter at Cloudnine Hopsitals

Views:283 Applications:46 Rec. Actions:Recruiter Actions:13

Cloudnine Hopsitals - Customer Service Role (1-3 yrs)

Bangalore Job Code: 242736

- A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction


Customer Service Responsibilities list :

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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