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22/06 Neha Sharma
Talent Acquisition at NIIT Ltd

Views:142 Applications:39 Rec. Actions:Recruiter Actions:0

Client Servicing Specialist - IT (0-3 yrs)

Gurgaon/Gurugram Job Code: 279317

- NIIT Limited is hiring for its MNC Client Wipro

About Wipro :

- Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents Together, we discover ideas and connect the dots to build a better and a bold new future.

- Wipro HR Services India Pvt Ltd. is looking for a Customer Servicing Specialist in HRFS domain We are looking for smart professionals with a great attitude to make every single client interaction delightful

Your Impact as a Client Servicing Specialist :

- Customer Service through calls.

- Ensure timely and accurate service delivery at defined productivity levels

- Build client & domain knowledge to be able to deliver a resolution on the first conversation

- Ensure adherence to Client Service Level Agreements (SLAs)like Customer Satisfaction

- Service Level, Handle Time & Customer Effort

- Maintain Internal & Client level delivery quality on calls.

- Adhere to Customer Service Attendance & Accountability policies

- Execute issue/query resolution and ensure proper documentation &follow-up

- Identify, share and support operational improvements

Required Experience :

- Excellent communication skills

- Should be flexible to work in rotational shifts

- Proficient in computer usage and Basic knowledge on MSOffice

Designation : Customer servicing Specialist

Education :

- Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

We Offer You :

- Defined career roadmap which offers growth opportunities

- Performance based incentive program-

- Investment in talent development and skills enhancement

- Work life balance with 5 day workweek

- Collaborative environment with best in class professionals

- Focus on colleague engagement and fun@work

Location : Gurgaon

Note : Candidate should be in Delhi NCR (Hiring zone) and continue to stay at the same place (irrespective that they are working from office or from home).

Neha Sharma
Talent Acquisition Specialist
Cell: 9797171267

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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