HR Consulting Firm at Recruise India Consulting
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Client Services Role - Pharma (3-7 yrs)
Client Services Rep
Market Insights : Capable to create Generics/API/Biosimilar/Biotech market insights using products & services (GMI Portfolio: MIDAS, Analytics/Forecast Link, Patent/Pipeline/Deals) & publicly relevant sources.
Retention & Upsell : Maximise client retention, product adoption & user engagement, customer support, portfolio learning & expansion.
Referrals : Focus on client/user referral support to Account Management team.
- Partner with clients to derive optimal value from services and services while identifying revenue opportunities.
- Creates, maintains and monitors the client service engagement across business lines, ensuring consistency in service.
- Provides in-depth training in databases, products and service requirements as needed.
Minimum Qualifications :
- 3-7 years of relevant experience in Pharma/Information/Service sector.
- Sound knowledge on Global / G8 Pharma market/industry.
- Should be able to understand the Generics/API/Biosimilar/Biotech business across different geographies.
- Microsoft office tools.
- Strong communication skills, including ability to train, present and deal tactfully with clients.
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