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18/06 Uneza Maqbool
HR Manager at Catalyst IQ

Views:135 Applications:57 Rec. Actions:Recruiter Actions:42

Client Representative (1-5 yrs)

Mumbai Job Code: 121417

Job Summary:

- Client Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

- Continuously engage wit student/parents to ensure high productivity

Reporting Team :

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus: Ability to listen and active problem-solving skills

- Multi-tasking

Project management: Remarkable detail orientation for making accurate trackers

Database management: Quick query response and resolution. Ability to analyse large amounts of data

Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

Competent time management skills


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