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26/09 Tejas
production head at GEN X

Views:232 Applications:90 Rec. Actions:Recruiter Actions:0

Client Relationship Management Role (2-16 yrs)

Bangalore Job Code: 345929

Building strong relationships with customers is essential to develop customer loyalty and increase sales.


- To do this, the CRM Manager has several key responsibilities.


Some CRM Manager job duties and responsibilities include:

- Collecting and analyzing customer data

- Using CRM systems to manage relationships

- Developing new ways to meet customers' needs

- Handling customer complaints

- Overseeing the interactions between customers and key team members, such as Customer Service Representatives

- Creating and executing retention campaigns

- Developing marketing campaigns to attract new customers

- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience

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