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11/06 Nirmala
Talent Acquisition Manager at Product IT Company

Views:26 Applications:16 Rec. Actions:Recruiter Actions:7

Manager - Client Relationship (1-8 yrs)

Hyderabad Job Code: 162301

- Engage with HR Recruitment team to drive Portal usage and amplify their ROI.

- Regular pro-active follow ups with end users on the services.

- Conduct telephonic trainings for the recruitment team on diversified products.

- Responsible to cultivate the account and bring in the renewals.

- Promote and pitch in new products before customers.

- Handle client's issues effectively and resolve them timely.

- Branding calendar to be executed and made for every customer.

- Usage reports to be made, monitored and shared with customer on a consistent manner.

- Collaborating with Sales team and other functions to deliver the best-in class service.

- Focus on CSAT and FCR scores.

- Ensure the best resolution over call / Email.

- Adhere to prescribed compliance standards.

- Ability to work in a team and contribute to the overall success of the department.

- Good attention to detail and a consistent approach.

- Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times.

- Strong self-management skills.

- Dot com space knowledge will be a boon.

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