Recruiter at HCL Technologies
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Client Partner - Customer Service (10-15 yrs)
Responsibility :
- To lead prospective client CXO connections and communications and escalations
- To resolve all escalated issues relating to the specified accounts for smooth relationship/delivery.
- To provide governance for the accounts responsible for.
- To recruit and develop the account managers (reports)
- To build strategic partnerships with key decision makers and influencers for realizing the results.
- To plan for the pipeline of business opportunities
- To lead| guide| engage| manage and develop the team.
- To develop the strategy for the account creation/s and development as per business plan.
- To be the sponsor for solutions designed for the client.
- To manage the quality and quantity of account activity of the account managers using tools
- Need to identify and implement a tool like SFA
- To analyze the competitive landscape and current market trends on an ongoing basis
- To engage in prospect development activities such as campaign execution
- Collection of billing and ensure zero outstanding
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
