Recruiter at HCL Technologies
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Client Partner - Customer Service (10-15 yrs)
- To lead prospective client CXO connections and communications and escalations
- To resolve all escalated issues relating to the specified accounts for smooth relationship/delivery.
- To provide governance for the accounts responsible for.
- To recruit and develop the account managers (reports)
- To build strategic partnerships with key decision makers and influencers for realizing the results.
- To plan for the pipeline of business opportunities
- To lead| guide| engage| manage and develop the team.
- To develop the strategy for the account creation/s and development as per business plan.
- To be the sponsor for solutions designed for the client.
- To manage the quality and quantity of account activity of the account managers using tools
- Need to identify and implement a tool like SFA
- To analyze the competitive landscape and current market trends on an ongoing basis
- To engage in prospect development activities such as campaign execution
- Collection of billing and ensure zero outstanding