Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
14/01 Chinnappa P N
Associate - Vice President at Leverage Business Solutions Pvt Ltd

Views:1 Applications:6 Rec. Actions:Recruiter Actions:6

Client Onboarding Specialist - Internet/eCommerce (2-3 yrs)

Bangalore Job Code: 193729

An internal technical role, the Client Onboarding Specialist, will be required to set up customers for immediate success by facilitating the implementation process for new accounts.

As a Client Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our product.

Challenges You'll Tackle :

- Understanding the customer requirements and facilitating the transition of new clients from onboarding to self-sufficiency in a stipulated time frame

- Provide detailed account walkthroughs and assist new customers by educating them and answering any follow-up questions

- Develop in-depth knowledge of our product

- Leverage feedback for continuous improvement to the onboarding process and work-flows

- Collaborate with internal teams including Sales, Product and Quality

- Maintain a high level of process quality and consistency as well as an excellent relationship with the customer

What You'll Need to Succeed :

- 1-3 years client onboarding experience, preferably in a SaaS company

- Passionate about customer success and driving positive customer outcomes

- Strong interpersonal skills, conducive to team development

- Able to collaborate well with a team, but can also manage their workload independently

Add a note
Something suspicious? Report this job posting.