Associate - Vice President at Leverage Business Solutions Pvt Ltd
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Client Onboarding Specialist - Internet/eCommerce (2-3 yrs)
An internal technical role, the Client Onboarding Specialist, will be required to set up customers for immediate success by facilitating the implementation process for new accounts.
As a Client Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our product.
Challenges You'll Tackle :
- Understanding the customer requirements and facilitating the transition of new clients from onboarding to self-sufficiency in a stipulated time frame
- Provide detailed account walkthroughs and assist new customers by educating them and answering any follow-up questions
- Develop in-depth knowledge of our product
- Leverage feedback for continuous improvement to the onboarding process and work-flows
- Collaborate with internal teams including Sales, Product and Quality
- Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
What You'll Need to Succeed :
- 1-3 years client onboarding experience, preferably in a SaaS company
- Passionate about customer success and driving positive customer outcomes
- Strong interpersonal skills, conducive to team development
- Able to collaborate well with a team, but can also manage their workload independently
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