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09/01 Shirin
HR Executive at Clickpost

Views:538 Applications:187 Rec. Actions:Recruiter Actions:4

ClickPost - Manager - Client Onboarding/Customer Success (1-4 yrs)

Any Location/Bangalore/Delhi NCR/Gurgaon/Gurugram Job Code: 142262

About the company : 

Clickpost is Asia's fastest-growing Logistics Intelligence Platform working with leading retailers across India (including 3 Unicorns) to help them manage 100+ Logistics partners via a single API gateway.

We help our customers manage their 3PL (3rd party logistics) partners, track shipments in real time, predict delays and solve escalations in a proactive manner.

We are funded by Times Internet, Rebright Partners and other investors and are profitable

Your journey at Clickpost : 

As a Customer Success Manager, you are the link between our customers and the product. You will :

- Work with a wide variety of clients across the Ecommerce Industry and analyze/understand customer needs and translate them into the best possible Clickpost solution.

- Respect project deadlines and keep track in order to deliver an outstanding customer experience.

- Be responsible for your own portfolio of clients and engage with them from the onboarding until the go-live.

- Work closely with our sales, product team and tech team to ensure the best customer journey and aid product design and development.

- Help our clients get the most out of Clickpost by providing training, demos, support and reduce churns.

About You : 

You are a proactive person with both commercial and analytical skills. You also :

- Have excellent communication skills, and are comfortable speaking to stakeholders at different levels - from Product managers to CTOs

- Have Project management skills

- Have a Bachelors/Masters with up to maximum___years of working experience

- Are flexible & self-structured with the ability to shift gears quickly and efficiently

- Are as excited about technology as we are

- Are able to communicate efficiently with developers and Product Managers

An experience in a similar position, in Startups or in Saas Company is a plus

What's in it for you ?

- Join a winning team. Great people that work hard but have fun doing that.

- A fast-growing company where you are given a lot of autonomy and trust.

- Enter the promising, ever-growing world where you can make a huge impact and grow with the company

- Flexibility to WFH.

If you desire to work to change the future of the Logistics Management Platform for Ecommerce across the World, then this is your chance.

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