HR Executive at Classplus
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Classplus - Manager - Customer Success (1-3 yrs)
Roles and Responsibilities:
- Managing Customer Lifecycle Management post sales
- Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers.
- Guide new customers through the configuration and implementation of product
- Explore what success means to the customer and ensure that they reach their goals
- Responsible to show value to the customer so that they renew and upgrade license
- Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development
- Responsible to deliver customized demos as per the specific requirements of the customer
You should be:
- Customer-obsessed and a hustler
- Very polished and good communication skills
- Street-smart attitude and highly motivated
- Highly accountable and responsible
- College and grades is not a selection criteria as long as you are sincere and hungry to learn
Skills:
Customer Relationship Management, Communication Skills, Self Starter/Self Motivated, Influencing Skills, Ownership, And Accountability.
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