HR Executive at Bunch Microsoft Technologies Pvt. Ltd.
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Classplus - Deputy Lead - Customer Success (4-6 yrs)
- Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals.
- Supporting and directing new and experienced CSMs in strategies to build lasting relationships with customers.
- Analyze customer and performance data to make informed decisions about operational and procedural changes.
- Proactively identify areas for innovation and improvement within the CSM Team and drive collaborative developments within our existing playbooks.
- Coordinate with recruiting and internal teams to recruit, hire, and train new people.
Desired Skill Set :
- Min 3 years of experience in handling Customer Success mandates.
- Must have experience in leading a team of Customer Success/Support folks.
- Must have strong experience in driving Revenue Generation mandates from existing Customers.
- Must have strong communication and articulation skills.
- Experience in EdTech is a plus.