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02/04 Grishma Gupta
HR Executive at Bunch Microsoft Technologies Pvt. Ltd.

Views:39 Applications:34 Rec. Actions:Recruiter Actions:2

Classplus - Deputy Lead - Customer Success (4-6 yrs)

Noida Job Code: 153837

Responsibilities :

- Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals.

- Supporting and directing new and experienced CSMs in strategies to build lasting relationships with customers.

- Analyze customer and performance data to make informed decisions about operational and procedural changes.

- Proactively identify areas for innovation and improvement within the CSM Team and drive collaborative developments within our existing playbooks.

- Coordinate with recruiting and internal teams to recruit, hire, and train new people.

Desired Skill Set :

- Min 3 years of experience in handling Customer Success mandates.

- Must have experience in leading a team of Customer Success/Support folks.

- Must have strong experience in driving Revenue Generation mandates from existing Customers.

- Must have strong communication and articulation skills.

- Experience in EdTech is a plus.

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