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08/02 Richa Gupta
HR Manager at City Space India

Views:187 Applications:50 Rec. Actions:Recruiter Actions:49

City Space India - Manager - Customer Relationship (4-8 yrs)

Gurgaon/Gurugram Job Code: 311719

Overview :

- At City Space India, work is our lifeblood. Through our hard work we have transformed the prevailing philosophies and trends in the realm of real estate for the City Space India officers and employees. Presently on the verge of impeccable creativity, idealizations and art in the field of constructions, we ooze the futuristic standards and make lives better with worldly standards of unbeatable class.

- City Space India offers A2Z home solutions to all government employees. These home solutions start from renting an accommodation to booking new commercial property, buying/Selling Land, Flats or villas, Agriculture Land or Construction, Renovation Work etc.

Job Description :

- Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession

- Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

- Responsible in maintaining MIS and closely working for the Preparation of the Final work Report.

- Co-ordinating with the internal partners and middle office teams for the process improvement & updating the report logic's.

- Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Debit & Credit Note creation.

- Responsible for handling customers of Lawns & Beyond project containing entire customer database.

- Attending customers who visit HO with their queries to resolve and ensure 100% satisfaction with the adequate resolution to the query. Cancellations, transfer requests and registration process.

- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.

- Managing post-booking customer services till delivery/possession stage.

- Collection of payment dues, against demands generated with construction progress

- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document

- If you are a self-starter, results-driven, and have a passion for real estate sales, we encourage you to apply for this exciting opportunity. CITY SPACE INDIA offers competitive salary packages, benefits, and career advancement opportunities for the right candidate.

Apply today to join our team!

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