Job Description :

Scope of Position :

- Responsible for handling and resolving all clients enquiries through inbound calls and emails by offering best in class client experience in order to support the business. You will report to the Manager Operations.

Essential Job Duties :

- Careful review of all information and documents provided by clients and candidates before initiating a new task

- Verify educational, employment and professional qualification credentials of prospective employees for clients through phone calls or emails within the service level agreements including document the research process

- Conduct research tasks with rapidly shifting priorities as assigned by supervisor

- Collect, analyze and evaluate research information using a variety of research methodology and tools

- Conduct task and / or quality assurance checks to ensure reports delivered are high quality

- Handle escalations and offer resolution to problems

- Collaborate with support team and offshore teams to work on process improvement

- Show initiatives by actively asking feedback from management, seeking additional responsibilities and / or taking ownership of business projects

Education & Qualification Requirements :

- Graduation or Postgraduate (PG) in any specialization is must.

- Proficient in English communication and local language

- Proficient in Microsoft Office.

- Candidate with technical background will not be preferred.

Required Competencies & Skills :

- Good communication written and verbal

- Attentive to detail and accuracy

- Able to work under tight deadlines

- Analytical skill on evaluating findings

- Problems solving

- Curiosity

Expectations :

- Establish solid working relationships with business partners, including employees, leaders and corporate operations teams.

- Work across divisions to accomplish local and corporate objectives.

- Maintain a high level of self-motivation and enthusiasm in the research aspects with great exposure to different industries.

About Company :

Cisive is a global provider of compliance-driven human capital management and risk management solutions. The company's services provide the clients a streamlined, high quality, and regulatory compliant solution with comprehensive services which includes background screening, vendor/contractor screening, executive screening, drug testing, fingerprinting, vehicle insurance verification, paperless on boarding and electronic solutions. Cisive is accredited by the National Association of Professional Background Screeners (NAPBS) and was named for the second consecutive year by HRO Today to the 2018 Baker's Dozen Customer Satisfaction rankings of Top Pre-Employment Screening Providers. Cisive caters to the complex challenges and program needs of large enterprises, and their dedicated, in-country account management teams uphold a strong commitment to customer satisfaction. The company serves clients in financial services, transportation, telecom/media, utilities and the home services end-markets, among others, and offers transportation clients a comprehensive, industry-focused solutions through its sub brands. For additional information, please visit www.cisive.com www.cisiveglobal.com

Company Info :

AddressA 41,Lower Ground Floor Level 1,,Mohan Cooperative, Industrial Estate,Main Mathura Road,, NEW DELHI, Delhi, India

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