Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
27/03 Jeshwanth
Senior Talent Acquisition at CircleHealth

Views:29 Applications:11 Rec. Actions:Recruiter Actions:0

Circle Health - Manager - Customer Success (0-5 yrs)

Delhi NCR Job Code: 318712

About Circle Health :

- We are an early-stage startup, founded by healthcare industry leaders and IIM graduates and funded by sector focussed funds and strategic angel investors. We are building India's first accountable healthcare model. We focus on long term health and our doctors & experts benefit when our members stay healthy rather than only caring for them in sickness. We are expanding at a very fast pace and are putting together a rockstar team to build one of India's largest health management companies.

Responsibilities :

- Serve as a primary point of contact for customers admitted to hospitals, offering support and guidance throughout their hospitalization journey.

- Address their queries and concerns with empathy and professionalism.

- Work closely with the Internal Claims Team to ensure smooth processing of insurance and TPA claims.

- Onboard hospitals to facilitate health services to our customers

- Coordinate with corporates for health camp in there office

- Resolve issues and provide necessary documentation as required.

- Establish and maintain strong relationships with hospitals in the city.

- Regularly visit hospital partners to ensure seamless communication, facilitate efficient admission processes, and address any operational concerns.

- Act as an advocate for our customers in dealing with hospital staff, ensuring that their needs and preferences are met during their hospital stay.

- Coordinate with hospitals to accommodate special requests or services.

- Maintain accurate records of customer interactions, insurance claims, and hospital communications.

- Ensure that all necessary documentation is organized and accessible.

- Keep customers informed about the status of their insurance claims, hospital admissions, and any updates related to their healthcare journey

- Provide timely responses to customer inquiries

- Identify and resolve insurance and TPA-related issues promptly, ensuring that customers have a hassle-free experience

- Collaborate with the Claims Team to address complex cases

- Monitor and assess the quality of hospital services, ensuring that they meet or exceed our customers' expectations

- Report any concerns or issues to the management for resolution

- Regularly meet with clients and key stakeholders to understand their needs, gather feedback, and update them about our latest services and offerings

- Educate clients about their insurance policies, coverage, and procedures to minimize confusion and improve their experience.

Desired Candidate Profile :

- 0-5 years of relevant work experience in the industry

- Excellent communication skills, both written and verbal, with the ability to engage and build rapport over various communication channels.

- Proven track record of taking ownership and successfully delivering. results in a fast-paced, dynamic environment

- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.

- A self-starter with a results-oriented mindset and the ability to work independently.

Add a note
Something suspicious? Report this job posting.