Customer Service Representative Job Duties:

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Competencies and Skills Required : 

- Customer Service Executive plays a critical role in providing an interface between customers and the client company. Companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:

- Good communications skills

- Ability to listen and active problem solving skills

- Good interpersonal skills

- Ability to handle pressure

Job Type: Full-time

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