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20/11 Shivam Verma
Co-Founder & CTO at Chat360

Views:48 Applications:24 Rec. Actions:Recruiter Actions:23

Chat360 - Manager - Customer Success (0-4 yrs)

Any Location Job Code: 186084

About the role:

We are looking for a self -driven and enthusiastic Customer Champion who will thrive in a fast-paced growth stage startup environment. This is an opportunity to join early and influence the company's future trajectory. As a Customer Champion, you will be the face of the company for our clients and will play a significant role in achieving our ambitious revenue growth objectives. You must be a go-getter with a solutions-driven attitude!

What you'll be doing:

- Onboarding of new clients.

- Interact with clients to understand their specifications and build a success plan and tracking client key business objectives

- Plan & coordinate with the internal teams to ensure successful implementation.

- Create and educate customers on best practices.

- Interact with the Tech team for product pipeline and enhancements.

- Deeply understand our product and service capabilities and ensure they are aligned with marketing efforts & customer needs.

- Monthly and quarterly reviews with client teams.

- Align with Sales on the renewal and expansion strategy for the portfolio of accounts.

- Customer Satisfaction measured by NPS and Happiness Index

What you need to succeed in this role:

- Client servicing experience

- Digital Marketing savvy

- Customer-first attitude

- Proven track record of knocking targets out the park

- Excellent verbal and written communications skills

- Exceptional listening and presentation skills

- Strong organisation and self-management ability

- Curious and problem-solving mindset

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