- Job Description: Chat Support Advisor-

- Company:- Concentrix

- Location:- Remote

- Salary:- 32000 KPM

As a Chat Support Advisor at Concentrix, you will be responsible for providing exceptional customer service and technical support through online chat platforms. You will assist customers with inquiries, troubleshoot technical issues, and ensure a seamless experience for all users.

Key Responsibilities:-

1. Engage with customers via chat to address their queries, concerns, and technical issues.

2. Provide accurate and timely solutions to customer inquiries while maintaining a professional and courteous demeanor.

3. Utilize troubleshooting techniques to resolve technical problems related to software, applications, and digital services.

4. Document customer interactions and accurately log all relevant information in the company's system.

5. Collaborate with other team members and departments to escalate complex issues and ensure timely resolution.

6. Stay updated on product knowledge and industry trends to better assist customers and enhance the overall customer experience.

Requirements:-

1. Excellent written communication skills with a strong command of the English language.

2. Prior experience in customer service, technical support, or a related field is preferred but not required.

3. Ability to multitask and prioritize tasks effectively in a fast-paced environment.

4. Proficiency in using computer software and navigating digital platforms.

5. Strong problem-solving skills and attention to detail.

Benefits:-

1. - Competitive Salary:- Earn a competitive salary of $32,000 per annum, with opportunities for performance-based bonuses.

2. - Remote Work:- Enjoy the flexibility of working remotely from the comfort of your own home.

3. - Comprehensive Training:- Receive thorough training to equip you with the knowledge and skills needed to excel in your role.

4. - Career Development:- Access opportunities for career advancement and professional growth within the company.

5. - Healthcare Benefits:- Eligibility for healthcare benefits, including medical, dental, and vision coverage.

6. - Paid Time Off:- Enjoy paid time off and holiday benefits to maintain a healthy work-life balance.

7. - Employee Assistance Program:- Access to employee assistance programs for additional support and resources.

8. - Dynamic Work Environment:- Be part of a dynamic and inclusive work environment that values teamwork, collaboration, and innovation.

Join Concentrix as a Chat Support Advisor and embark on a rewarding career path where you can make a meaningful impact while enjoying valuable benefits and opportunities for growth. Apply now to join our team!