CGI - Customer Support Role - International Voice Process (1-3 yrs)
Company : CGI
Experience : 0.6 years- 3 years
Current Location : Chennai
Work Location : Chennai
Shifts : 24/7
Job Role/ Your future duties and responsibilities :
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Comply with CGI and Client's IS/IT policies, code of conduct and quality standards
Please fill the below details while applying :
1. Name :
2. Email Id :
3. Mobile number :
4. Total Experience :
5. Relevant Experience in Voice Process /BPO/ International Voice Process :
7. Relevant Experience in Outlook troubleshooting :
8. CTC :
9. Exp CTC :
10. Notice period :
11. Current company :
12. Payroll company :
13. PANCARD Number :
14. Are you fine with the rotational shifts yes/No :
15. Highest qualification :
16. Current Location :
17. Prefer Location :
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