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23/04 Saranya
Senior HR Associate at CGI

Views:90 Applications:19 Rec. Actions:Recruiter Actions:2

CGI - Customer Support Role - International Voice Process (1-3 yrs)

Chennai Job Code: 118090

Company : CGI

Experience : 0.6 years- 3 years

Current Location : Chennai

Work Location : Chennai

Shifts : 24/7

Job Role/ Your future duties and responsibilities :

- Respond to requests for technical assistance by following prescribed procedures.

- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents

- Log all contacts and document all the activities and results accurately and completely within the incident management tool.

- Assign unresolved tickets to the appropriate support team.

- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.

- Identify and escalate tickets requiring urgent attention and action.

- Stay current with system information, changes and updates.

- Adhere to work schedules, attendance and leave policies.

- Comply with CGI and Client's IS/IT policies, code of conduct and quality standards

Please fill the below details while applying :

1. Name :

2. Email Id :

3. Mobile number :

4. Total Experience :

5. Relevant Experience in Voice Process /BPO/ International Voice Process :

7. Relevant Experience in Outlook troubleshooting :

8. CTC :

9. Exp CTC :

10. Notice period :

11. Current company :

12. Payroll company :

13. PANCARD Number :

14. Are you fine with the rotational shifts yes/No :

15. Highest qualification :

16. Current Location :

17. Prefer Location :

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