Job Title / Designation : Center Head

Reporting To : AVP - Telesales

Location: Noida/Meerut

About the company :

IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to SMEs, large enterprises as well as individuals.

Founded in 1996, the company's mission is - to make doing business easy.

3.2 Crore Buyers | 26 Lakh Suppliers | 4.2 Crore Products

IndiaMART for Buyers :

- Convenience of connecting with sellers anytime, anywhere

- Wider marketplace with a range of products and suppliers

- One-stop- shop for all requirements

IndiaMART for Suppliers :

- Enhanced business visibility

- Access to buyers from across the globe

- Increased credibility for your brand

IndiaMART has over 3600 employees located across 65+ offices in the country, and with customers spanning across 200 nations. Its existing investors include Intel Capital, Amadeus Capital, WestBridge Capital & Quona Capital.

Awards & Achievements | Board Members | Advisors & Observers | Management Team

Job Summary:

The position holder shall be responsible to plan, execute and monitor the telesales operations of the outsourced call center business with the agreed cost of sales.

- To ensure weekly sales, hosting targets are met

- To manage the performance of the Team and generate revenue as per Annual Operating Plan

- To periodically evaluate the adherence of SLAs & take corrective actions.

- To Hire, train & retain the team members.

- To ensure periodic training & provide updates / feedback to the team members.

- To manage relationships with call center point of contacts or vendors to ensure SLAs

- Cost management by improving processes and building efficiency

- Manage the data - Churn/Audit/Mine the data to ensure optimum sales conversion

Knowledge :

- Should have 7+ years experience in managing a telesales team of at-least 100+ members.

Skills :

- Aggressive.

- Excellent Communication & presentation skills.

- Team Management skills.

- Analytical ability

- Reports Management

- Sales Orientation

- Vendor Management

Attitude & Behaviour :

- Strategic thinker

- Display willingness to learn

- Likes to picks up challenges

- Self-motivator, Passionate, confident, opportunist & ambitious

Personal Attributes :

- Excellent oral & written communication skills

- Team Handling experience

- Strong Analyical Skills

Note : Candidate must have 65% min. in his/her 10th & 12th

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