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19/03 Shalini
Senior Talent Acquisition at Ceipal Solutions

Views:121 Applications:35 Rec. Actions:Recruiter Actions:7

CEIPAL - Customer Support/Customer Service Role (2-6 yrs)

Greater Noida Job Code: 151896

As the driving force behind CEIPAL's Customer Experience, you would have to apply both conventional & unconventional methods to steer and successfully establish CEIPAL's thought leadership across geographies, in the best, most creative & fastest way possible.

Responsibilities :

- Providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for our platform support

- Understanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.

- Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision.

- Engaging with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution.

- This includes being the last point of escalation within the customer support department and mentoring junior team members in the various technologies.

- Adopting a pro-active approach of - Customer First- to minimize Churn amongst Customer accounts

Must Haves :

- Strong presentation and communication skills (verbal, written, and active listening).

- Patience, Ownership and Customer-centricity to provide immaculate experience to our users

- Team player

- Must be ready to work in US timings (This is a - must have- as the hiring requirement is for the US geography)

- Prior experience in SaaS or B2B support is preferred.

- We plan to keep our employees happy, some of the perks:

- High Impact work - You are the face of Ceipal to our Customers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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