CashKaro.com - Customer Relationship Management Role (0-2 yrs)
Selected candidate's day-to-day responsibilities include :
1. Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
2. Build sustainable relationships and trust with customers through open and interactive communication.
3. Identify and assess customers' needs to achieve satisfaction.
4. Handle queries on social media channels of the company.
5. Follow communication procedures, guidelines, and policies.