CashKaro.com - Analyst - Customer Relations (1-2 yrs)
1. Handling customer complaints, providing appropriate solutions and alternatives within the time limit following up to ensure resolution.
2. Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more).
3. Working cross functionally to ensure customer issues are being flagged and adequately addressed.
4. Building sustainable relationships and trust with customers through open and interactive communication.
5. Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
