06/09 Mansi
HR - Business Partner at Cashfree

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Cashfree - Customer Success Lead (2-10 yrs)

Bangalore Job Code: 89937

About Company:

- At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore.

- Cashfree is backed by Y Combinator and other leading investors.

Learn more about us at https://www.cashfree.com

Responsibilities :

- Customer Query Resolution.

- Timely resolution of Customer queries to ensure best Customer Experience.

- Handling Customer Queries on Emails, Chats & Call.

- Query resolution for internal customer i.e. Business Team

- Adhering to Customer Support guidelines to ensure correct resolution.

- Maintaining TAT as per SLA for the process.

What are we looking for:

- A minimum of 2+ years of relevant experience in Customer Support, preferably from FinTech background

- Proficient in verbal and written English

- Candidates who has already worked on Intercom, Front, Freshdesk or any Customer Support


- CRM will be preferred

- Process oriented, Proactive and result driven individual

- Strong interpersonal skills and an ability to understand merchant requirement to ensure proper resolution

- Quick Learner and analytical mind to understand back end operations and fintech product

What we offer?

- A company which runs on trust and mutual respect, with minimal Bureaucracy

- Everyone is empowered to make decisions

- Transparency in communication keep us aware of where we are heading and honest feedback helps everyone to grow quickly & in all directions

- You also have flexible timings and a great office space to work in

- Meal coupons and Uber Credits

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