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16/10 Deepak
Head Communications at CASHe

Views:58 Applications:27 Rec. Actions:Recruiter Actions:2

CASHe - Executive - Online Reputation Management (2-4 yrs)

Mumbai Job Code: 133029

- To independently manage the entire Online Reputation Management (ORM) process

- To manage ratings and reviews for the brand at popular sites and platforms, like, mouthshut.com, App store etc.

- Real-time tracking and responding to customers queries and complaints on Social Media.

- Fast thinking individual who can create responses on a variety of complaints, queries or requests.

- To monitor comments, complaints, suggestions and feedback on all the social media channels across the web

- To respond to comments with solutions within the specified turnaround time.

- To maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action.

- Should have good knowledge in working on Freshdesk and other popular ORM tools

Skill sets

- 2+ years- experience in ORM working on social media.

- Excellent written and verbal English communication skills.

- Keen attention to detail.

- Good time management and Proficient with MS Office.

- Understanding of different social media platforms and reviews ratings system.

- Ability to identify critical social posts for brands as well as patterns emerging from social media

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