About Us :

- With a technology-first approach, CASHe is one of India's leading AI-driven credit-led financial wellness platform that offers a full spectrum of consumer finance, savings and investment products designed to help salaried millennials avail of affordable financial services.

- Since 2016, CASHe has been empowering the underserved sections of society by providing them easy and affordable access to credit that meets their unmet financial needs. It offers hassle-free loans to help people take control of their personal finances regardless of their credit score by utilizing its proprietary AI/ML-backed credit decisioning model called the Social Loan Quotient (SLQ).

- Headquartered in Mumbai, CASHe has disbursed loans worth over Rs 5,000cr. to over 5 lakh customers. Starting as a personal loan app that has been downloaded over 22 million times, CASHe is now a full-fledged financial services platform that offers its customers credit, insurance, EMI shopping and investment services.

Job Description : We are looking for a Social Media - Customer Service Specialist who can monitor and control online activities of a company's brand image to make sure favorable reviews stand above.

Job Responsibilities :

- Handling of Social Media Queries and escalation on all platforms.

- Should be capable enough to talk to customer with proper resolution and convert complaints into feedback.

- Handling customer queries and reverting to the same as per TAT.

- Maintain data on daily basis.

Skills Required :

- Good Communication skills both in Spoken & Written.

- Basic knowledge of MS office

- Customer centric mindset

- Pleasant persona

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