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14/09 Mallikarjuna
Branch Manager at Cargomen Logistics India Pvt. Ltd.

Views:807 Applications:75 Rec. Actions:Recruiter Actions:4

Cargomen Logistics - Executive - Customer Support (0-4 yrs)

Bangalore Job Code: 12418

Customer Service Executives supposed to formulate resolution and response in a timely and accurate manner. The aim is to provide excellent customer services and establishing the expectations. The main responsibility is to define a customer service strategy of the organization such as training, technology, developing, and improving A customer service executive has the main duty to answer to customer's enquiries using the standard guidelines properly.

General :

- He or she has to take ownership of complaint and queries of the customers and proactively following through to resolution.

- It will be the responsibility to make sure that all customers- queries are well-investigated and resolved.

- He or she has to escalate queries to supervisor if appropriate.

- He or she has to assist the management and Team Manger with any assigned special projects and in specific task.

- He or she has to provide backup to the team manager when required.

- It will be the responsibility to maintain working cognition of each customer service process for various market segments.

- He or she needs to communicate issues to team manager when needed.

- He or she has to work for the staff as well such as developing and mentoring new staff to satisfy customer service requirements.

- It will be needed to maintain the coordination and professional strong working relationship with external and internal customers, colleagues, and customer service management.

- He or she has to convey positively to the team members and support the decisions made by customer service management.

- Identifying and escalating consistent or recurring problems with the systems functionality.

- He or she needs to work for ensuring the cost effective and the most efficient service.

Operations :

- Initiate filing request (all STPI/duty paid) received from Implant/Client (Annexure Sheet.doc)

- Scrutinizing of documents, revert if case of discrepancies

- Instruction sheet to be filled and pass instructions to Users for preparing required documents (mentioning Scope: Billing, Transport, Loading and Un Loading)

- Check respective client outstanding, Credit Limit, and request to settle if crossing the due dates, request for advance wherever required

- Coordinate internally and externally for DO collection, other carrier/FF related jobs and ensure shipment clearance and its delivery within time

- Provide daily updates on their shipment to Client / Implant and cc: Team Leader

- Coordinate with various departments (Internally) for deviations if any in the process; resolve it or Escalate

- Daily review of pending activities with OPS In-Charge and seek solutions

- Ensure to close the activities within TAT to avoid escalations & dissatisfaction of client

- Ensure all completed transactions jobs / files are submitted to Invoice Desk for billing and submitted to client within the stipulated time.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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