Job Description

We are seeking a passionate and results-driven Career Specialist / Academic Counsellor to join our dynamic team. The ideal candidate will play a pivotal role in guiding prospective students and their parents through the educational journey, offering insights into our products/services and assisting them in making informed decisions.

Key Responsibilities:

Consultation Calls:

- Conduct outbound calls to prospective students and parents, adhering to established guidelines.

- Engage in meaningful conversations to understand their educational goals and aspirations.

Product/Service Promotion:

- Introduce and promote our company's products and services, emphasizing their unique features and benefits.

- Provide comprehensive information to potential customers.

Lead Qualification:

- Qualify leads by gathering relevant information and assessing their interests and academic needs.

- Customize recommendations based on individual requirements.

Objection Handling:

- Handle objections professionally and provide accurate information to address customer inquiries.

- Effectively communicate the value proposition of our educational offerings.

Product Knowledge:

- Maintain a high level of product knowledge to communicate features and benefits effectively.

- Stay updated on new courses, programs, and educational opportunities.

Record Keeping:

- Keep accurate records of interactions, customer details, and call outcomes in the CRM system.

- Utilize data for analysis and future outreach strategies.

Lead Follow-Up:

- Follow up on leads and nurture prospects through the sales funnel.

- Implement strategies to maintain engagement and interest.

Sales Targets:

- Achieve and exceed weekly/monthly sales targets.

- Implement strategies to maximize conversion rates.

Compliance Adherence:

- Ensure compliance with all relevant regulations, policies, and ethical standards.

- Follow established processes at each stage of interaction.

Training and Development:

- Participate in ongoing training and skill development programs.

- Stay informed about industry trends and best practices.

Qualifications:

- Proven experience as a tele-caller, field sales, or in a similar sales role.

- Excellent communication and interpersonal skills.

- Strong negotiation and persuasion abilities.

- Ability to work in a fast-paced and target-driven environment.

- Familiarity with CRM software and calling tools is a plus.

- Goal-oriented and self-motivated with a strong desire to succeed.

- Freshers, B.Com, BBA, B.Tech, MBA, or relevant certifications are a plus.

- Knowledge of MS Office is a plus.

- Proficiency in written and spoken English; knowledge of other regional languages is essential based on the job location.