HR - Executive at Care24
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Care24 - Manager - Customer Success (2-3 yrs)
Customer Success Manager
- Care24 is a leading in-home healthcare patient-care service provider serving ~900 patients/day in Mumbai and Delhi. We offer medical care at home, workplace or travel including consultations, nursing, attendant care, Infant Care, Physiotherapy, diagnostic lab, equipment and pharmacy through its 1500+ specially trained medical and paramedic professionals. Care24 has aggressive plans to grow PAN India and grow 4-6X in the coming 2 years.
- We have urgent job opening for Customer Success Manager, please find the JD below profile:
Location : Mumbai
Job Description :
- Develop and manage Care24's customer portfolios.
- Sustain business growth and profitability by maximizing value.
- Handle escalations and resolve customer requests and complaints.
- Promote value through customer experience and minimize the customer churn
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our services.
- Sustain Care24's growth by ensuring retention
Desired Candidate Profile :
- Proven work experience as a Customer Success Manager or similar role
- Exceptional ability to communicate and foster positive business relationships
- Experience in managing a diverse group and training each according to company standards
- Demonstrate leadership qualities.
Education and Skills :
- Any Graduate (Management stream will be a plus).
- 2+ years of experience as a customer success lead/Manager
- Excellent interpersonal and communication skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
